Stay connected with voice and video calling using Teams Phone on your computer, tablet, mobile device, or desk phone.

Microsoft Teams Phone is a Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.

Make the most of your business voice and video calls.

Microsoft Teams Phone FAQ

What is Microsoft Teams Phone?
Teams Phone refers to the capability of people to make and receive calls in Microsoft Teams. Teams subscriptions include Teams Phone and enables calls from one Teams app to another. Making and receiving calls to and from landlines and mobile phones on the public switch telephone network (PSTN) in Teams is available with an add-on such as Teams Phone Standard or Teams Phone with Calling Plan or is included in Microsoft 365 E5. These options provide a cloud-based phone system in Teams with features such as hold, blind and safe transfers, and reporting features for professionals who manage calling solutions.

How does Teams Phone system work?
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.

What is a Microsoft Teams calling plan?
A calling plan provides customers with a primary phone number and calling minutes to make and receive phone calls. A domestic calling plan is included in Teams Phone with Calling Plan or can be added onto Microsoft 365 E5.

What is Direct Routing?
Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client.

What is Operator Connect?
Direct Routing helps you connect a supported, customer-provided SBC to Phone System. With this capability, configure on-premises PSTN connectivity with Microsoft Teams client.

Can I use my existing phone numbers?
Yes. You can transfer your phone numbers from your current service provider. After you port your phone numbers over, Microsoft will become your service provider.

Can I bring my own calling plan?
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Teams or interconnect other telephony entities, such as call centres or analogue devices.

Microsoft Teams Phone Standard is a standalone subscription (without a calling plan) that is specifically designed for this situation.

What phones are supported?
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.

Teams supports a portfolio of desk phones for customers who require a traditional phone experience.

To deliver a high-quality and reliable Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audio-codes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.

What is the difference between the offers for small and medium-sized business and enterprises?
There are two offers for small and medium-sized businesses. Teams Phone with Calling Plan combines a phone system and a domestic calling plan.
Teams Phone Standard without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Teams Phone with Calling Plan as an add on to qualifying subscriptions.
Teams Phone with Calling Plan is currently available in 31 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.

What is Microsoft Teams essentials and Azure AD Identity?
Microsoft Teams Essentials with Azure AD Identity brings together the best of Teams with meetings, chat, calling, and collaboration. Teams Essentials with Azure AD Identity can connect to your existing email system to provide an integrated experience, such as having all Teams notifications sent to your existing email inbox, all calendar events in Teams, and the ability to sign into Teams with your existing email address. Once connected, you’ll see responses to scheduled meetings and collaboration invitations in both your inbox and in Teams. View and interact with incoming meetings from your Teams calendar, whether your contacts are using third-party meeting software or Teams.
Teams Essentials with Azure AD Identity can be purchased only through select cloud solution provider.


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