Technical Helpdesk Agent

Technical Helpdesk Agent

Midrand

Ref: HD001

Job Type:  Full-Time
Start Date:  ASAP
Employment Equity:  Yes
Cost to Company:  Negotiable

 

Job Introduction

 

Mustek has a new vacancy available in the Service Department for a Technical Helpdesk Agent.

The technical helpdesk agent is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Additional key responsibility is logging on-site calls for repair.

 

Job Specifications

 

Job Responsibilities:

• Responsible for providing the first-line of post-sales telephone technical
  support of hardware, systems, sub-systems and/or applications for customers
  and/or employees.
• Answers basic questions about installation, operation, configuration,
  customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes
  and recommend solutions to correct common failures.
• Typically provides technical support for internal and external
  customers.
• Escalates complex problems to higher level of expertise within
  organization.
• Explain solutions to users’ problems in everyday language.
• Work under pressure and meet deadlines.
• Initiate recovery action after system failures.
• Work methodically and systematically.

Technical & Behavioral Skills

• Previous computer technical support experience preferred. A+, MCP or other
  industry identified certifications are preferred.
• Successful candidates should possess basic technical skills in the following
  areas: PC hardware for workstations and laptops, Computer hardware and Network
  troubleshooting, Windows operating systems, and applications such as Microsoft
  Office/Outlook products.
• The ability to communicate effectively both written and oral is imperative,
  as well as efficient and accurate typing skills.

 

Minimum Requirements

 

Qualifications and Experience Required:

• Senior Certificate
• CompTIA A+ International (Required)
• CompTIA N+ (Advantage)
• Min 2 years customer service experience
• Min of 2 years experience as a technical helpdesk agent required
• Knowledge various operating systems
• Excellent communication skills

 

Email your application to:  careers@mustek.co.za

0112371000

 

Please email us your CV and a cover letter to the above email address and use the Job Reference Number as the subject of the email.