Technical Helpdesk Agent

Midrand
Ref: HD001

Job Type:  Full-Time
Start Date:  ASAP
Employment Equity:  Yes
Cost to Company:  Negotiable

 

Job Introduction

 

Mustek has a new vacancy available in the Service Department for a Technical Helpdesk Agent.

The technical helpdesk agent is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Additional key responsibility is logging on-site calls for repair.

 

Job Specifications

 

Job Responsibilities:

  • Responsible for providing the first-line of post-sales telephone technical
    support of hardware, systems, sub-systems and/or applications for customers
    and/or employees.
  • Answers basic questions about installation, operation, configuration,
    customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes
    and recommend solutions to correct common failures.
  • Typically provides technical support for internal and external
    customers.
  • Escalates complex problems to higher level of expertise within
    organization.
  • Explain solutions to users’ problems in everyday language.
  • Work under pressure and meet deadlines.
  • Initiate recovery action after system failures.
  • Work methodically and systematically.

Technical & Behavioral Skills

  • Previous computer technical support experience preferred. A+, MCP or other
    industry identified certifications are preferred.
  • Successful candidates should possess basic technical skills in the following
    areas: PC hardware for workstations and laptops, Computer hardware and Network
    troubleshooting, Windows operating systems, and applications such as Microsoft
    Office/Outlook products.
  • The ability to communicate effectively both written and oral is imperative,
    as well as efficient and accurate typing skills.

 

Minimum Requirements

 

Qualifications and Experience Required:

  • Senior Certificate
  • CompTIA A+ International (Required)
  • CompTIA N+ (Advantage)
  • Min 2 years customer service experience
  • Min of 2 years experience as a technical helpdesk agent required
  • Knowledge various operating systems
  • Excellent communication skills

 

Email your application to:  careers@mustek.co.za

0112371000

 

Please email us your CV and a cover letter to the above email address and use the Job Reference Number as the subject of the email.

You can also view all the available positions on PNet.

Recent Posts

Leave a Comment