Technical Helpdesk Agent

Ref: HD001

Job Type:  Full-Time
Start Date:  ASAP
Employment Equity:  Yes
Cost to Company:  Negotiable


Job Introduction


Mustek has a new vacancy available in the Service Department for a Technical Helpdesk Agent.

The technical helpdesk agent is primarily responsible for providing technical support and advice to customers (internal and external) via the telephone. Additional key responsibility is logging on-site calls for repair.


Job Specifications


Job Responsibilities:

  • Responsible for providing the first-line of post-sales telephone technical
    support of hardware, systems, sub-systems and/or applications for customers
    and/or employees.
  • Answers basic questions about installation, operation, configuration,
    customization, and usage of assigned products.
  • Applies basic diagnostic techniques to identify problems, investigate causes
    and recommend solutions to correct common failures.
  • Typically provides technical support for internal and external
  • Escalates complex problems to higher level of expertise within
  • Explain solutions to users’ problems in everyday language.
  • Work under pressure and meet deadlines.
  • Initiate recovery action after system failures.
  • Work methodically and systematically.

Technical & Behavioral Skills

  • Previous computer technical support experience preferred. A+, MCP or other
    industry identified certifications are preferred.
  • Successful candidates should possess basic technical skills in the following
    areas: PC hardware for workstations and laptops, Computer hardware and Network
    troubleshooting, Windows operating systems, and applications such as Microsoft
    Office/Outlook products.
  • The ability to communicate effectively both written and oral is imperative,
    as well as efficient and accurate typing skills.


Minimum Requirements


Qualifications and Experience Required:

  • Senior Certificate
  • CompTIA A+ International (Required)
  • CompTIA N+ (Advantage)
  • Min 2 years customer service experience
  • Min of 2 years experience as a technical helpdesk agent required
  • Knowledge various operating systems
  • Excellent communication skills


Email your application to:



Please email us your CV and a cover letter to the above email address and use the Job Reference Number as the subject of the email.

You can also view all the available positions on PNet.

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