25 October 2016, Tshwane – Brother International South Africa, a leader in business IT peripherals focused on the ‘Customer-First’ approach, has introduced a free 3-year warranty on all printers, multi-function centres, stand-alone scanners and labelling machines with effect from 1 October 2016.
“At Brother, we believe in supporting our customers beyond the purchase of their product so the 3-year warranty is a natural extension of our service and support effort,” said Dale de Villiers, marketing manager at Brother South Africa. “While we are confident that our products offer superior reliability and performance, we understand that sometimes things do go wrong and the warranty offers our customers the peace of mind to know that we will repair their device as quickly as possible either on-site or at one of our authorised service centres throughout South Africa.”
Brother International products are all covered by a free warranty of up to 3 years against manufacturer defects in materials and workmanship. The warranty, either On-Site or Carry-In, is applied automatically from 1 October 2016 so there is no need to register your product or log your details online. Should you need to log a claim, all you will need is your product serial number and proof of purchase and our Product Support Centre will assess and register your claim and advise you regarding the warranty process for your particular product.
To keep your Brother machine running in optimal condition Brother recommends using only Brother Genuine Consumables and that users undertake routine maintenance as prescribed per product. Using your Brother product for the purpose intended and within its specifications will ensure that the warranty remains in force for the duration of its lifecycle.
For more information on Brother Warranties or to contact your nearest service centre, please visit www.brother.co.za