Acer Reliability Promise

Acer products are built and tested to last, incorporating innovative features designed to withstand the wear and tear of everyday use. At Acer, we are so confident in the quality of our products that we’re proud to offer the Acer Reliability Promise on the whole professional product range.

Challenge Acer business product for reliability.

By purchasing a qualified Acer professional product until 31st of December 2020 and registering it within 30 days, will allow you now to claim 100% refund of the full price paid if your Acer device develops a fault and is repaired under warranty within the first year. Acer professional products are based on Windows 10 pro architecture delivering everything business users need to boost their productivity.

Don’t miss the valuable opportunity to protect the investment by purchasing an Acer professional product. Register your device to the Acer Reliabilty Promise.

How it works

Claim refund of the full price paid for your qualifying Acer product should your new purchase develop a technical fault within one year of purchase. To register for Acer Reliability Promise just follow these simple steps:

Buy an Acer product

Purchase an Acer product that qualifies for this offer. Click here to view qualifying products.

Register your purchase

To register your purchase, visit the Website, click on the “ Register” link, and enter the requested information within 30 calendar days of purchase. The first day of purchase as detailed on your invoice or receipt counts as day 1.

Proceed with your claim

Should your new purchase develop a technical fault within one year of purchase, simply call our dedicated warranty number 087 151 3401 to report your technical fault then follow the online Claim instructions to proceed with your claim. SIMPLE!

Terms and Conditions apply.

Please contact our Customer Services Department with all queries relating to the promotion.
Telephone: +27 87 151 3401 – Lines open Monday to Friday; 8.00am – 5.00pm (Bank Holidays we are closed) – Normal rates (from R0.65 – R1.88 depending customers carrier )
BOTSWANA – Support Number : 0800 600 183
NAMIBIA – Support Number : 0800 310 638
MAURITIUS – Support Number : 0230 206 4925

Frequently Asked Questions

Q. I have bought a product that isn’t on the list of qualifying products, can I still participate?

A. No, only qualifying products listed on the site are eligible for this promotion

Q. I have missed the window to register my product; can I do this after 30 days from my invoice date?

A. No, you must register within the first 30 days from the date on your invoice, the date on your invoice being day 1

Q. How many times can I take part in this promotion?

A. You may participate in this promotion up to 10 times provided you have purchased a qualifying product for each registration you make

Q. My Acer product has developed a technical fault, what do I do?

A. Visit the online Acer helpdesk to report the fault and arrange a repair. In order to qualify for this promotion, the repair must be completed by Acer or an Acer Authorised Service Provider

Q. My qualifying Acer product has been repaired under warranty, how long do I have to complete my claim?

A. You must register your claim within 30 days of the date on your repair receipt provided by Acer or an Acer Authorised Service Provider

Q. Once my claim has been approved, how quickly will I receive my refund?

A. If your claim is successful, you will receive your refund by bank transfer within 30 days of your claim being validated

Q. How can I submit my proof of purchase receipt/invoice?

A. Please upload a copy of your invoice/receipt during the registration. If you are unable to do so please email a copy of your invoice/receipt, along with your claim number, to help.promise.za@acer.com from your computer or smartphone

Recent Posts